Dear Customer:

We apologize for the problem you have faced.

The steps to address complaints are as follows:

1. Complete the complaints form or contact the Head-quarter.
2. A tracking code is assigned to the client whithin a business day Max.
3. Follow up of the complaints in two business day Max.
4. Declaration of expert advice
5. An appointment will be set (if necessary)
6. Track the outcome and customer satisfaction
7. End of

Please fill out the form below.